Then use the bzdownloader to “choose” which of the ZIP files to download. We overnight FedEx the drives toward you for free, but you can use any shipping method to return them.Īnother thing I will mention is you can prepare multiple ZIP file restores at the same time in parallel. I put “free” in quotes because you have to pay the return postage, but that can be any cheap slow option you choose. These are $189 each if you want to keep the two 8 TByte USB drives, or “free” if you return the drives in a reasonable amount of time. P lease click here to see the instructions to set up Extended Version History, and to see the pricing model for it.As another person said, your best bet is probably two USB restore drives. Upgrading to either One Year, or Forever Version History will allow you to negate the need to connect every 30 days by either extending the retention window to One Year, or Forever, respectively. If the drive is physically not able to be connected due to being broken, corrupted, or lost, or if connecting your drives every 30 days is not feasible for you, we would strongly recommend upgrading to one of our Extended Version History options. The above will not work if your drive is beyond 30 days of being backed up and Extended Version History is not enabled on your account. Please note that the above applies to drives that are not beyond 30 days without backing up, or if you have Extended Version History enabled on your account. If the drive or drives continue to appear not to be updating after following these steps, please contact support: Re-check the drive before clicking "OK" once more and closing the Settings. Go to "Settings", uncheck the drive in question, and press "OK".Ĥ. Go to the Backblaze control panel ( Win) or Backblaze Preferences ( Mac).ģ. Check that this drive does not have any restrictive permissions settings or encryption.Ģ. If the issue persists after doing all the above:ġ. See if the small file you created has been backed up and if the date of the drive’s last update also updated. You may need to disable computer sleep in your computer’s power settings.Ĩ. Allow Backblaze to run for at least 4 hours uninterrupted by reboots, computer sleep, or disconnecting drives. Open the Backblaze software installed on the computer and click the “Backup Now” button.ħ. Create a single, small file on the drive(s) in question - just a simple text file is fine.Ħ. Ensure the Backblaze backup schedule is set to “Continuously”.Ĥ. Connect all the hard drives that are selected for backup to the computer simultaneously.ģ. Ensure the Backblaze software is up to date by selecting the “Check for Updates” option in the Backblaze menu.Ģ. Once you've established which drives require updating please do the following:ġ. In both these areas you will see a list of the drives you currently have selected to back up with us, as well as the date that this drive last backed up, as shown below: Please follow the below guide to get your drive properly backing up with us again:įirst, you will want to check which drive is missing, this can be done by either going to the "Overview" page of your account or by opening the Backblaze application that is installed on your computer, clicking "settings" and looking under "select hard drives to backup". If a drive has been disconnected for some time, or is unable to be detected, you may see a "Fix This" message on the Overview page, or received a "Missing drive" email or pop-up on your Backblaze application. With Standard Online/Personal Backup, drives are required to be connected a minimum of once every 30 days to be maintained in your backup.
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